At Custom Patches New Zealand, we respect your privacy and are committed to protecting your personal information. We comply with the Privacy Act 2020 (NZ) and handle your personal information in accordance with its principles. The Act governs the collection, use, storage, and disclosure of personal information in New Zealand.
This Privacy Policy explains:
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What information do we collect
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How we use and protect it
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When we may share it
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Your rights regarding your data
By using our website and services, you accept the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect the following personal information when you interact with our website or place an order:
Contact & Identification Information
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Full name
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Email address
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Phone number
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Postal address
Order & Transaction Information
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Billing and shipping details
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Order history
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Payment details (collected by secure payment providers, not stored by us)
Website Use Information
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IP address
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Device and browser information
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Pages visited and interaction data (via cookies and analytics tools)
This information is collected only where reasonably necessary for business purposes.
3. How We Collect Your Personal Information
We collect personal information:
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When you place an order
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When you sign up for account services or newsletters
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When you contact customer support
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Automatically through cookies and analytics tools
We will always tell you what information we are collecting and why before or at the time of collection.
4. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Communicate about your order status
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Manage customer accounts
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Send service communications and marketing (with consent)
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Improve our website and services
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Prevent fraud and ensure security
We will only use information for the purposes it was collected for, or for purposes directly related to those purposes.
5. Sharing Your Information
We may share personal information with:
Service Providers
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Payment processors
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Shipping companies
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IT and analytics providers
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Marketing and email platforms
These third parties are required to protect your information and may only use it for the specific services they provide to us.
Legal Requirements
We may disclose information if required by law, a court order, or to protect our legal rights. Business.govt.nz
We will not sell or rent your personal information to other organisations for their own marketing purposes without your consent.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
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Improve site performance
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Analyse usage patterns
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Personalise your experience
You can disable cookies in your browser settings, but please note that this may affect your ability to use some site features.
7. Data Security and Retention
We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, or misuse. This includes technical, physical, and organisational safeguards.
We will retain your personal information only as long as necessary to fulfil the purposes described in this policy or as required by law.
8. International Transfers
If we transfer personal information outside New Zealand (for example, to a cloud provider), we ensure safeguards are in place that provide protection similar to that required under the Privacy Act before doing so.
9. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have rights, including:
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Access: You can request access to personal information we hold about you.
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Correction: You can request the correction of personal information if it is inaccurate.
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Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time.
To make a request, don’t hesitate to contact us.
10. Handling Privacy Breaches
If a notifiable privacy breach occurs (one that causes serious harm or is likely to do so), we will notify affected individuals and the Office of the Privacy Commissioner as soon as practicable, consistent with our obligations under the Privacy Act.
11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in law or our business practices. The new policy will be posted on our website with an updated “01 – 01 – 2026.”
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights:
Email: sales@custom-patches.co.nz
Phone: +64 9-9519678
